Business Requirements

2.1 Business goal

Ability to process payments without Agents being able to see the consumer’s credit card information

Pros:

Cons:

Agent Manager Bot joins each and every conversation, regardless of whether the customer needs payment process or not, this can have potential issues with huge volumes;

Pros:

Cons:

Additional requirements:

Questions TBD:

Does any of the Brand's service/Hybris somehow update the cart status in AOS? - [N.Z.] Hybris & AOS are the same system;
Does AOS have any mechanism to proactively update external systems with new cart state once it is changed? Webhooks? - [N.Z.] Yes, webhooks;
What information is available in the payment deep-link? - [N.Z.] Cart ID;
How is the payment deep-link supposed to be enriched with the additional info in case there is no widget involved? - [N.Z.] No need for this MVP;
Does AOS have any API to be requested for cart updates? What are the mandatory params? - [N.Z.] Signet is against exposing Hybris API;

ABC info:

GBM Info: