Identifying returning customers

  • Messaging

For unauthenticated messaging, brand would like to identify returning users so it can provide customized flow for returning users.  For example, if someone goes from a greeting bot and navigates to a new sale flow but then abandons the flow.  If the same consumer returns within x number of hours, brand would redirect the customer to he/her last intent which is the new sales flow.


Solution Demo

https://drive.google.com/file/d/1EYYSReQbxa2KXpL7qvYXw8CPMnjPrFjA/view?usp=share_link

High-level Flowchart Video

https://drive.google.com/file/d/1EZH5jVXAg5cAp-tTOC0lrWdLj8TlwJHG/view?usp=share_link

High-level Flowchart

https://lucid.app/lucidchart/639e3b55-bab8-4f57-8160-5b2d7d067888/edit?viewport_loc=119%2C130%2C2532%2C1523%2C0_0&invitationId=inv_54afab0f-772f-4705-bd60-50ec09021204

Bot Example

https://drive.google.com/file/d/1I_DRyaJmdjAOTkAtX5waHp2tj4ca9ldB/view?usp=share_link