Identifying returning customers
For unauthenticated messaging, brand would like to identify returning users so it can provide customized flow for returning users. For example, if someone goes from a greeting bot and navigates to a new sale flow but then abandons the flow. If the same consumer returns within x number of hours, brand would redirect the customer to he/her last intent which is the new sales flow.
Solution Demo
https://drive.google.com/file/d/1EYYSReQbxa2KXpL7qvYXw8CPMnjPrFjA/view?usp=share_link
High-level Flowchart Video
https://drive.google.com/file/d/1EZH5jVXAg5cAp-tTOC0lrWdLj8TlwJHG/view?usp=share_link
High-level Flowchart
Bot Example
https://drive.google.com/file/d/1I_DRyaJmdjAOTkAtX5waHp2tj4ca9ldB/view?usp=share_link