Training Onboarding Plan for SA/SE

Channels

1. Create LP test account: Setting up a Conversational Cloud Test Account
2. Deploy SMS channel: SMS
3. Deploy Facebook channel: Facebook
4. Deploy ABC: Apple Business Chat
5. Deploy GBM: Google Business Messages
6. Deploy Whatsapp: Whatsapp
7. Deploy Web Messaging and test it by setting up a test page: Web Messaging
8. Authentication:
   1. Consumer OAuth 2.0
   2. Agent SSO

Bot Building

1. Conversational Builder best practices and tutorials
2. Build a Hello World Bot
3. Build a Bot with API Integration
4. Build a Bot with FaaS Integration
5. Build a Universal Tile Bot
6. Build a Bot with Working Hours
7. First Gen AI: Generative AI

Create FaaS functions

1. On conversation start: On conversation start
2. On conversation end: On conversation end
3. On non responsive or in queue: On non responsive or in queue
4. PCS start: PCS start
5. PCS ended: PCS ended
6. Conversational Command FaaS
7. ETS FaaS Best Practices

IVR Deflection

1. IVR Deflection to SMS
2. IVR Deflection to Applie Business Chat
3. IVR Deflection to WhatsApp
4. IVR deflection to In-App Chat

Proactive Messaging

1. Proactive Tool
2. Proactive API
3. Proactive to SMS
4. Proactive to WhatsApp