IVR deflection to SMS
LivePerson Connect to Messaging (C2M) is an IVR deflection solution that lets brands move voice calls to messagng through LP Conversational Cloud platform. For additional details please review our guide in the Knowledge Center.
- Solutions Center
- Self-serve deployment guides
- Channels
- Function as a Service (FaaS)
- Conversational AI
- Conversation Builder best practices and tutorials
- Build a Hello World Bot
- Build a Bot with an API Integration
- Build a Bot with FaaS Integration
- Build a Universal Tile Bot
- Build a Bot with Working Hours
- Build a Bot with Knowledge Base
- Voice AI
- Generative AI
- Conversation Assist
- Agent Manager bot
- Third-party bot connectors
- Authentication and Security
- IVR Deflection
- Proactive Messaging
- APIs/SDKs Best Practices for Devs
- Enablement Program
- Solutions and Architecture
- General Solutions
- Architecture - General Best Practices
- A/B testing
- Cross platform transfers
- Integrations with third-party bots
- Social Messaging
- CRM integrations
- Managing queue time at peak hours (queue cleanup solution)
- Identifying returning customers
- Dynamic targeting and segmentation
- Estimated Wait time display
- Tying consumers on different channels
- Single account vs multiple considerations
- Payment architecture and solutions
- Mass accounts setup and provisioning
- Click to call
- Proactive Messaging
- Queue Management
- Chat To Messaging Migration
- Multi Engagement Solution
- Passing Credit Card Number into LP
- Web to SMS Deflection
- Agent Efficiency solutions
- Custom offerings
- Retail
- HealthCare
- Travel & Hospitality
- Telco
- Fi-Serv
- Conversation Design
- General Best Practices
- Conversation Design Best Practices
- Persona and Language
- Welcome Message
- Fallback
- Input Validation
- Removing Duplication
- Conversation Context Service
- Reducing Bot Complexity
- Shift Status, Queue Health API
- Conversation Orchestrator
- Agent Escalation Optimization
- Visual Consistency
- Structured Content
- The Universal Interaction
- Retail
- Finance
- HealthCare
- Insurance
- Travel & Hospitality
- Telco
- Knowledge Center
- Developer Center
- Service Status Dashboard
- Sign In