Conversation Assist

Configure bots for Conversation Assist

Step 1: Configure bots for Conversation Assist

From the Conversational AI dashboard of applications, click Conversation Assist. 

1. If necessary, click Recommendation Sources at the top of the page, and then select the Bots tab.
2. Click the Refresh button over on the right. This syncs with Conversation Builder and shows you the available bots. Any bots that are connected to active agent connectors should now be visible here. 
3. Recommendations are tied to skills, so you must assign skills to the bots before the bots can be offered to human agents during conversations. Earlier, you assigned an "Agent" skill to the logged-in human agent; this is what needs to be assigned for these two bots to be recommended.
4. Assign the "Agent" skill to the Seating Bot:
   1. Beside the bot, click the edit button(Manage source) icon.
   2. In the Manage recommendation source dialog, change the Status value to "ON," enter a description for the bot, and add the "Agent" skill.

      5. Click Save.

      6. Repeat the process for the previous step to change the status of the Booking Bot, enter its description,     and assign the "Agent" skill to it.

Step 2: Configure the KB for Conversation Assist

• Still on the Recommendation Sources page, select the Knowledge Bases tab.

• Follow the steps that you used for the bots: First click   to sync with KnowledgeAI. Then change     the Status of the Airline FAQ knowledge base (KB) to "ON," and assign the "Agent" skill it. For the purpose of this tutorial, we're relying on the default values for several settings, e.g., the Max # of recommendations to offer at any one time.