With 1.5 billion users globally, WhatsApp is the most popular messaging app in the world. The WhatsApp Business connector allows brands to communicate with consumers using their favorite messaging channel.
Follow the steps below to add WhatsApp Business to the Conversation Cloud:
1. Adding WhatsApp Business to the Conversation Cloud
Log into your Conversation Cloud account and click Channel Setup under the Manage tab in the hamburger menu.
The Channel Setup page appears.
Scroll down to find the WhatsApp Business option and click Get Started. The WhatsApp Business Source page appears.
On the WhatsApp Business Source page click Add New Number. The Facebook login page appears.
2. Log into the brand's Facebook account
Input the required information:
- Email address or phone number: Provide the email address or phone number used for login to the Facebook account.
- Password: Provide the password used for login to the Facebook account.
Click Log in. The Continue as page appears.
Click Continue as. You need to select or create your Meta Business Account. Click on continue once you have selected your Meta Business Account.
In the last step, you need to create a new WhatsApp Business Profile where you verify the phone number that you plan to use for WhatsApp.
A confirmation message appears.
Click Next to complete the setup.
3. Configure your business profile
Look up your number in the table and click Edit Profile.
Edit the profile in order to configure the Business profile that consumers will see in WhatsApp when messaging with your business.
4. Configure additional settings
Look up your number in the table and click Settings in order to configure the following settings:
- Show Customer Profile: Show the customers profile (Name and profile picture) in the Conversational Cloud
- Show Agent Name: Show the name of the agent on the consumer side as part of every agent message
In addition to that, you can configure automated responses that are sent back to consumers.
5. Send and receive messages from WhatsApp
Look up your number in the table and click Test Utilities to open a popup containing link and QR to open the chat with the number.
You can now test the setup by sending a WhatsApp message to the WhatsApp number that you connected to Conversational Cloud.
If your Meta Business, WhatsApp Business Account, or display name remains unapproved after the 30-day trial period, your number will cease to function and will be disassociated from your Conversational Cloud account.