Manage Twitter interactions at scale with the Conversational Cloud, seamlessly integrating with one of the world's most popular social messaging channels, reaching over 330 million active users.
Follow the steps below to add your brand's Twitter account to the Conversation Cloud:
1. Adding Twitter to the Conversation Cloud
Log into your Conversation Cloud account and click Channel Setup under the Manage tab in the hamburger menu.
The Channel Setup page appears.
Scroll down to find the Twitter option and click Get Started. The Twitter integration page appears.
On the Twitter integration page click Proceed to configure. The Twitter configuration page appears.
Click Connect account. The Authorise LivePerson page appears.
Provide the credentials for the brand's Twitter account and click Authorise app. The Twitter configuration page appears.
2. Configuring Twitter in the Conversation Cloud
Configuration options:
- Direct: Click to enable or disable the ability for agents to receive and reply to messages to/from this account from the direct channel.
- Public: Click to enable or disable the ability for agents to receive and reply to messages to/from this account from the public channel.
- Delete: Click the delete icon to remove the account.
Scroll down to view remaining configurations relevant to your brand.
Configuration options:
- Brand account: Select the brand account from the dropdown menu.
- Enable Social Widget for Twitter: Click to allow agents to view the Social widget for conversations from Twitter.
- Enable deletion of Agent messages: Click to allow the agent to delete its own messages for social channels.
- Enable agent to change the handle: Click to allow agents to make changes to the handle and enhance the agent experience.
Click Done. The configuration is saved.
The brand's Twitter account is now connected and configured with the Conversational Cloud.