Brands can enhance their connections and generate prospects by being available on the platforms consumers prefer. Leverage the Conversational Cloud to reach over 2.4 billion monthly Facebook users.
Our user-friendly self-serve connector onboarding process makes it easy for brands to integrate with this channel.
Follow the steps below to add a Facebook page to the Conversation Cloud:
1. Adding Facebook to the Conversation Cloud
Log into your Conversation Cloud account and click Channel Setup under the Manage tab in the hamburger menu.
The Channel Setup page appears.
Scroll down to find the Facebook option and click Get Started. The Facebook integration page appears.
On the Facebook integration page click Proceed to configure. The Facebook configuration page appears.
Click Connect account. The Facebook login page appears.
2. Log into the Facebook account
Input the required information:
- Email address or phone number: Provide the email address or phone number used for login to the Facebook account.
- Password: Provide the password used for login to the Facebook account.
Click Log in. The Continue as page appears.
Click Continue as. The selection page appears.
Select the Facebook page that you want to connect to Conversation Cloud and click Next. The permissions page appears.
Deselect options as required and click Done. The confirmation page appears.
Click Okay. The Facebook configuration page appears.
The Facebook page is now configured and connected to the Conversation Cloud.
To enhance the message routing process from Facebook to Conversation Cloud, access Houston and incorporate skill rules.
3. Adding Skills on Houston
Navigate to https://supportal.lpnet.com/#/. The Supportal page appears.
Click Houston. The Mission Control page appears.
Scroll below and click Skill Selection. The Skill Selection page appears.
Click Add rule and provide the required information:
- Order ID: Provide the order ID for the new skill.
- Selected Skill: Select the required skill from the dropdown menu.
- Description: Provide a description for the skill as required.
- SDE Name: Select PersonalInfo or CustomerInfo as required for verification from the dropdown menu.
- Field Path: Select the appropriate option from the dropdown based on the SDE name.
- Value: Input the value as required for verification of skill routing.
Click Submit Changes. The skill rules are saved.