Step up (all channels)

  • Messaging

Step Up Authentication overview

From the perspective of the messaging experience, authenticated and unauthenticated conversations are very different. There are instances when a consumer logs into the Brand's system in the middle of a conversation, and in some of these cases, agents would like to have the full context of these disparate conversations. For more details, visit-- https://knowledge.liveperson.com/step-up-authentication-overview/

Step Up authentication allows consumers to continue the ongoing unauthenticated conversations by merging them into the authenticated conversation history after signing in. For more details - 

Mobile Step Up Guide

iOS - https://developers.liveperson.com/mobile-app-messaging-sdk-for-ios-advanced-features-step-up-authentication.html

and Android - https://developers.liveperson.com/mobile-app-messaging-sdk-for-android-advanced-features-step-up-authentication.html