Consumer Delegation allows brands to grant controlled access to their APIs to consumers during conversations. This means consumers can leverage their existing capabilities (e.g., payment processing, appointment scheduling) directly within the conversation window, streamlining the interaction.

Using this flow, brands can challenge a consumer identity verification during an open conversation and sending an OAuth 2.0 access token to a Bot.

With Consumer Delegation brands can:

Consumers can complete tasks seamlessly without switching applications, leading to a more efficient and satisfying experience.
Delegation fosters deeper engagement by empowering consumers to take action within the conversation, potentially leading to higher conversion rates.
Brands can automate specific tasks, reducing manual workload and allowing agents to focus on complex issues.

Consumer Delegation leverages OAuth 2.0, a secure authorization framework, to grant temporary access to APIs. This ensures controlled access and data security.

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