SDE Values for Mobile Channels
GPT LP SDEs - Master List
Social SDEs
| SDE Category | SDE/Channel | Twitter (Public / Private) | Twitter (Public ONLY) | ||
| Authenticated | customerInfo/customerType | TwitterPrivate/TwitterPublic | FacebookPrivate/FacebookPublic | InstagramPrivate/InstagramPublic | |
| customerInfo/role | Reference Id where the messenger link is present. ref param from Messenger link i.e.: For 'Conversational Ad' the role attr would be like '6223879253115-6237534035515-6245628308515-Facebook_Right_Column' | DirectMessage/StoryMention/BrandStoryReply | |||
| customerInfo/customerId | Unique user identifier | - | |||
| customerInfo/socialId | Last tweet URL shared by the consumer. | - | Last comment URL shared by the consumer (Public). | ||
| customerInfo/imei | Twitter ID of the customer that started the conversation | Facebook User ID that started the conversation | |||
| customerInfo/companyBranch | Twitter ID of the brand Twitter handle that initially got contacted | Facebook Page ID which is receiving the payload event | Instagram ID which is receiving the payload event | ||
| customerInfo/cstatus | Verified or NonVerified - if the consumer account is verified by Twitter. | Referral from the messenger link: 'm.me link' - direct link to messenger - (source === SHORTLINK) 'Conversational Ad' - messenger link on Facebook Ads (Dark Posts) - (source === ADS) 'FB' - messenger link on FB - (source === any other value) source from webhook | Verified or NonVerified - if the consumer account is verified by Instagram. | ||
| customerInfo/companySize | Consumer follower count | - | Consumer follower count | ||
| personalInfo/language | - | Language of the initial message of the conversation according to Twitter | Language from the consumer's facebook profile. | The language from the user's profile | |
| personalInfo/company | Consumer bio if available. | - | |||
| Unauthenticated | ctmrinfo/info/ctype | - | Language of the initial message of the conversation according to Twitter | - | |
| ctmrinfo/info/companySize | - | Consumer follower count | - |
AMB/WhatsApp/SMS
| SDE Category | SDE/Channel | AMB | SMS | GBM | |
| Authenticated | customerInfo/customerType | - | - | - | ctx |
| customerInfo/accountName | - | "LTI" | - | ||
| customerInfo/role | - | "Apple Authentication Supported" or "Apple Authentication not supported" | - | ||
| customerInfo/customerId | Consumer unique ID in the format whatsapp_<account_id>_<consumer_imei> | Consumer unique ID in the format apple_<account_id>_<unique_consumer_id_hash> | Consumer unique ID in the format twilio_<account_id>_<consumer_imei> | ||
| customerInfo/socialId | Facebook ID for an ad or post entrypoint May not be present when: A user sending the message before the context for the ad or post has been rendered on the user’s app. An error or mismatch when the user's client tries to look for an ad or post’s context. | - | - | ||
| customerInfo/imei | WhatsApp Consumer Phone number (without + on country ode) | - | Consumer phone number | ||
| customerInfo/companyBranch | WhatsApp Brand Phone Number (without + on country code) | Apple Destination ID | Brand phone number | ||
| customerInfo/cstatus | URL for the ad or post depending on the entrypoint | Group designates the department or individuals best qualified to handle the customer’s particular question or problem. See: Apple Messages for Business Message with Your Customer On RSA The value is set to - "RoadSideAssistance" | - | ||
| customerInfo/companySize | - | - | |||
| personalInfo/language | en-US | The user's device locale settings received from Apple in the message webhook payload. For example, en_AU specifies the language as English and the region as Australia. See: Apple Messages for Business REST API Messages Received | en-US | ||
| personalInfo/company | - | - | - | ||
| personalInfo/firstName | - | - | Web2SMS: First name of the consumer | ||
| personalInfo/lastName | - | - | Web2SMS: Last name of the consumer | ||
| personalInfo/contacts | - | - | Web2SMS: Consumer phone number | ||
| Unauthenticated | ctmrinfo/info/ctype | "ad" or "post" depending on the entrypoint May not be present when: A user sending the message before the context for the ad or post has been rendered on the user’s app. An error or mismatch when the user's client tries to look for an ad or post’s context. | Consumer Intent, or purpose, of the chat. See: Apple Messages for Business Message with Your Customer On RSA "Satellite-Test" when if the Group is set to "apple_test" "Satellite" for other RSA situations | - | |
| ctmrinfo/info/companySize | - | - | - |