Seat Upgrade
A seat upgrade bot not only enhances the customer experience but also offers increased transparency, personalisation, accessibility, data collection, and business opportunities for the company.
It can provide real-time availability and pricing information and offer personalised recommendations based on preferences, increasing the value of the customer experience and enabling upselling opportunities. Additionally, it provides round-the-clock service, eliminating wait times and improving accessibility. Moreover, the bot enables data collection on customer preferences and demand patterns, facilitating targeted marketing and informed business decisions.
The Seat Upgrade flow is triggered when a customer requests to upgrade their seat on a flight or other transportation service. The bot then asks for relevant information such as:
- Booking reference
- Desired seat
- Class preference
- +more
Once the required information is provided, the bot checks for availability and offers options to the customer.
For upgrading seat flow, authentication and verification are essential before providing information or making any changes. API calls may be required to retrieve or submit information. Including frequently asked questions and step-by-step instructions with GIFs or images can improve the flow. Custom events can be used to measure success metrics.
This is a typical design for a seat upgrade flow within a bot:
