Change Flight/Hotel/Reservation
Regarding travel and hospitality, one of the key functionalities that users often require assistance with is modifying their flights, hotels, or reservations. By incorporating a bot into the process, this subsection aims to streamline the experience and make it more convenient for customers.
The flow typically starts with the user requesting to change or modify their booking. The bot asks for relevant information, such as:
- Booking reference
- Desired changes
Once the information is collected, the bot checks for availability and offers options to the user.
Authentication and verification are essential before providing information or making any changes. API calls would be required to retrieve or submit information. Including frequently asked questions and step-by-step instructions with GIFs or images can improve the flow. Custom events can be used to measure success metrics.
This is a typical design for a change flight/hotel/reservation flow within a bot:
