Order device
Customers looking to order a device is a common request for telecommunications. Therefore, having the ability to automate this process in any bot will reduce friction by keeping information in the conversation and providing personalised offers rather than the customer searching the website or having to speak to an agent.
Order Device Flow
For customers looking to order a new device, it’s best practice to ask them a series of questions to gather their preferences for the device and the plan they want for the device. The questions can be something similar to the following:
- What brand of device?
- What type of device?
- What storage capacity?
- + more…
Once the information is gathered by the automation, providing options in a visual way with links for further specification will ensure engagement from customers.
Design
This is a typical design for a order device flow within a bot:
