Activate device/SIM
Customers wanting to activate or deactivate SIMs is a driver for telecommunications. Therefore, having an activation/deactivation for SIMs component to any bot will reduce friction by keeping information in the conversation rather than sending the customer to website forms, tools or having to speak to an agent.
Activate/Deactivate SIM Flow
When providing an activation/deactivation for SIMs component within your bot, it’s best practice to gain customer authentication or verify the customer details before providing any details about their plan. Some of these verification methods could include the following:
- First and Last name
- Email Address
- Telephone number
- + more…
It is also important to capture the SIM details and use regular expression (RegEx) wherever possible to ensure that the information that is provided is correct for activation/deactivation.
You will also need to have an API call available to submit the activation or deactivation of the SIM and then provide confirmation on whether it was successful or not. If not, then provide details of why it was not successful.
Design
This is a typical design for an activation/deactivation of SIMs flow within a bot:
