Book Appointments
Patients looking to book appointments is one of the top use cases within healthcare. By offering this component in your bot, patients can stay in the conversation instead of going to a website or calling for a booking.
Book Appointments Flow
When providing an appointment-booking component within your bot, it’s best practice to gain patient authentication or ask/verify the patient details before providing any personal or appointment details. Some of these verification methods could include the following:
- Plan or Member ID
- First and Last name
- Date of birth
- Zip Code
- + more…
The bot can also confirm the patient’s healthcare provider and ask for preferred times. You will then need potentially a number of API calls to check what appointments are available to present back to the patient, and finally confirm that the appointment has been booked.
You may also want to provide any relevant instructions such as directions or special preparations. If the patient has questions or concerns, the bot can provide further information or connect the patient to a live agent.
Design
This is a typical design for a book appointments flow within a bot:
